Support
We respond to every message within 24 hours.
Contact Us
Email: support@xraytrade.com
Include the email address you used at checkout and your TradingView username so we can locate your account quickly.
How Access Works
After your purchase, indicator access is granted to your TradingView username via TradingView's invite-only script system within 24 hours. You'll receive a welcome email with step-by-step instructions for adding XRayTrade Edge to your chart. If 24 hours have passed and you don't have access, check your spam folder for the welcome email, then contact us.
Frequently Asked Questions
What TradingView plan do I need?
TradingView Premium or higher. The Edge core engine runs on seconds-based intervals, which TradingView makes available on Premium plans and above.
Which instruments does it work on?
Any symbol and any timeframe on TradingView. Session-based features are aligned to CME futures market hours.
How do I manage or cancel my subscription?
Use the Stripe customer portal link in your welcome and billing emails to update your payment method or cancel. Cancellation takes effect at the end of your current billing period. You can also email us and we'll take care of it.
Do you offer refunds?
Because access is granted promptly after purchase, we don't refund partial or completed billing periods — see our Terms of Service. Cancelling stops all future charges.
I changed my TradingView username — what now?
Email us your old and new usernames and we'll move your access.
Do you provide trade signals or financial advice?
No. XRayTrade Edge is a technical analysis tool. It does not provide investment advice or trading recommendations, and all trading decisions are your own.